Patient Access Associate I - Front Desk & Billing

WellSpan Health; Chambersburg (Franklin County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

Financial education and DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health in Chambersburg is seeking a front desk/administrative associate to support patient intake, billing and scheduling. You will collect demographic data, explain financial requirements and handle deposits, while ensuring smooth check-in/out and accurate cash handling.

Role requires good communication, basic medical office knowledge and proficiency with computer systems. Training in medical terminology and insurance compliance is required within specified timeframes.

Qualifications

• High School Diploma or GED required.
• Diploma Program Post High School Vocational/Specialized Training preferred.
• Less than 1 year front desk or physician office experience required.
• Customer Service and Safety Reporting Training within 90 days required.
• Introduction to Medical terminology within 180 days required.
• Insurance and Compliance Training within 1 year required.
• Knowledge of medical office operations including reception, billing and insurance.

Responsibilities

• Conducts patient interview to collect financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Schedules patient appointments for patients with other provider offices including referrals and pre-authorization forms.
• Performs check-in/check-out duties and processes payments.
• Reconciles daily cash and end-of-day balances; handles cash drawer tasks.
• Resolves billing questions with billing service.
• Supports process flow improvements and provides feedback to supervisor.
• Willing to travel to other medical practices as needed.

Skills

Excellent communication

Interpersonal skills

Medical office operations knowledge

Computer skills

Education

High School Diploma or GED

Medical office training (preferred)

Tools

Computer software

Job description

WellSpan Health in Chambersburg is seeking a front desk/administrative associate to support patient intake, billing and scheduling. You will collect demographic data, explain financial requirements and handle deposits, while ensuring smooth check-in/out and accurate cash handling.

Role requires good communication, basic medical office knowledge and proficiency with computer systems. Training in medical terminology and insurance compliance is required within specified timeframes.