Patient Access Specialist - Part-Time Day Shift

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 25,000 - 38,000; Part time

Job summary

Northwestern Memorial Healthcare is seeking a Patient Access Specialist for a part-time day shift in Chicago, IL. The role involves coordinating patient scheduling, verifying insurance, and ensuring accurate demographic data while delivering exceptional customer service.

The position requires 2–3 years of medical office or customer service experience, strong communication skills, and accurate data entry. Hours include weekend coverage with a focus on efficient patient processing within the NMHC

Qualifications

• High School diploma or equivalent.
• 2–3 years of customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Proficiency in computer data-entry/typing (40 wpm).
• Ability to multi-task and manage time effectively.

Responsibilities

• Provide outstanding customer service and uphold Patients First philosophy.
• Respond to questions and concerns and escalate issues when needed.
• Collect and verify patient demographic information.
• Schedule and direct patients through NMHC systems with care.
• Perform medical necessity checks and communicate options if needed.
• Participate in training, quality assurance, and process improvements.

Skills

Customer service

Medical office experience

HIPAA knowledge

English proficiency

Data entry

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Memorial Healthcare is seeking a Patient Access Specialist for a part-time day shift in Chicago, IL. The role involves coordinating patient scheduling, verifying insurance, and ensuring accurate demographic data while delivering exceptional customer service.

The position requires 2–3 years of medical office or customer service experience, strong communication skills, and accurate data entry. Hours include weekend coverage with a focus on efficient patient processing within the NMHC