Patient Access & Scheduling Specialist

Northwestern Medicine; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist in Chicago to support patient scheduling, insurance verification, and demographic collection. You will work across hospital departments to ensure accurate registrations and friendly service.

The role emphasizes HIPAA compliance, data integrity, and effective communication with patients and staff. A high school diploma and 2–3 years in medical office or customer service are preferred.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Interacts with various hospital departments and physicians offices to schedule and direct patients through NMHC systems.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services and communicates options if appointment fails.
• Maintains patient confidentiality per HIPAA regulations.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.

Skills

Customer service

Communication

English fluency

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist in Chicago to support patient scheduling, insurance verification, and demographic collection. You will work across hospital departments to ensure accurate registrations and friendly service.

The role emphasizes HIPAA compliance, data integrity, and effective communication with patients and staff. A high school diploma and 2–3 years in medical office or customer service are preferred.