Patient Access & Scheduling Specialist

Northwestern Medicine; Geneva (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support front desk operations, verify patient information, and schedule appointments across NMHC systems. The role emphasizes patient-first service, HIPAA compliance, and accurate data entry.

You will collaborate with hospital departments, communicate options to patients, and help ensure data quality and timely scheduling. A high school diploma and 2–3 years of customer service are preferred; Epic experience is a plus.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Follows Patients First philosophy and maintains high customer service standards.
• Responds to questions and concerns; escalates issues when necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Interacts with departments to schedule and direct patients through NMHC systems.
• Performs medical necessity checks and communicates options if appointment fails.
• Provides training and education as needed.
• Manages work schedule and completes tasks on time.
• Participates in Quality Assurance and process improvement activities.

Skills

Customer service

English proficiency

Multitasking

Typing 40 wpm

Verbal and written communication

Education

High School diploma

Tools

Epic

Computer data-entry

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support front desk operations, verify patient information, and schedule appointments across NMHC systems. The role emphasizes patient-first service, HIPAA compliance, and accurate data entry.

You will collaborate with hospital departments, communicate options to patients, and help ensure data quality and timely scheduling. A high school diploma and 2–3 years of customer service are preferred; Epic experience is a plus.