Patient Access & Scheduling Specialist

DeKalb County Economic Development Corporation (DCEDC); Sandwich (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical/dental/vision coverage

Life insurance

Annual salary increase and incentive

Paid time off and holidays

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support NMHC operations. The role emphasizes patient-first service, accurate data collection, and coordination with departments to schedule patients and verify insurance eligibility.

Benefits include tuition reimbursement, loan repayment, and extensive professional development opportunities. The position requires a high school diploma and 2-3 years of customer service or medical office experience.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Basic computer skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.

Skills

Customer service

English communication

Multi-tasking

Typing 40 wpm

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support NMHC operations. The role emphasizes patient-first service, accurate data collection, and coordination with departments to schedule patients and verify insurance eligibility.

Benefits include tuition reimbursement, loan repayment, and extensive professional development opportunities. The position requires a high school diploma and 2-3 years of customer service or medical office experience.