Patient Access & Scheduling Specialist

Northwestern Medicine; Chicago (IL); On-site; USD 24,796 - 30,307; Full time

Job summary

Northwestern Medicine in Chicago seeks a Patient Access Specialist to uphold our Patients First philosophy, verify insurance, collect demographics, and schedule appointments with care and accuracy. You will collaborate with multiple departments, maintain patient confidentiality, deliver exceptional service, and support registration, billing, and care coordination in a fast-paced hospital setting.

The role requires strong communication, proficiency with Epic or similar systems, and the ability to

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to multi-task and manage time efficiently.

Responsibilities

• Follows Patients First philosophy and delivers excellent customer service.
• Responds to questions and concerns and escalates as needed.
• Collects patient demographics and verifies insurance eligibility.
• Schedules appointments and coordinates with hospital departments.
• Maintains patient confidentiality and HIPAA compliance.
• Performs accurate data entry and ensures correct documentation.

Skills

Customer service

Medical office

Typing 40 wpm

Multi-tasking

Time management

Interpersonal communication

Verbal & written communication

Education

High school diploma or equivalent

Job description

Northwestern Medicine in Chicago seeks a Patient Access Specialist to uphold our Patients First philosophy, verify insurance, collect demographics, and schedule appointments with care and accuracy. You will collaborate with multiple departments, maintain patient confidentiality, deliver exceptional service, and support registration, billing, and care coordination in a fast-paced hospital setting.

The role requires strong communication, proficiency with Epic or similar systems, and the ability to