Patient Access Concierge

Jackalope Digital LLC; Palos Heights (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to join our team. You will handle patient scheduling, insurance verification, registration data, and provide courteous, accurate service in a fast-paced hospital setting.

The role emphasizes HIPAA compliance, data integrity, and collaboration with clinics across the NMHC system; prior experience in medical office or customer service preferred.

Qualifications

• 2–3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing (40 wpm).
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Respond to questions and concerns from patients and staff.
• Schedule appointments and assist scheduling across NMHC systems.
• Verify insurance eligibility and benefits for services.
• Maintain patient confidentiality per HIPAA regulations.

Skills

Customer service

Communication skills

Multitasking

Typing 40 wpm

English proficiency

Education

High School diploma or equivalent

Tools

Epic

NDAS/ASF

Registration system

Job description

Northwestern Medicine is seeking a Patient Access Specialist to join our team. You will handle patient scheduling, insurance verification, registration data, and provide courteous, accurate service in a fast-paced hospital setting.

The role emphasizes HIPAA compliance, data integrity, and collaboration with clinics across the NMHC system; prior experience in medical office or customer service preferred.