Patient Access Specialist – OB/GYN Care & Scheduling

Paycom - ATS; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401k plan

Paid time off

Job summary

Women’s Care is seeking a Patient Access Representative in Orlando to be the first point of contact for patients, handling registration, demographics, and scheduling. You will support billing inquiries and ensure accurate data entry in the EMR system with HIPAA compliance.

The role requires strong customer service, organizational skills, and excellent communication in a fast-paced environment. Prior medical office experience and familiarity with eCW are a plus, with a welcoming, patient-centric

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience with a positive patient experience.
• Strong organizational and multi-tasking abilities.
• Clear verbal and written communication; professional demeanor.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Collect and verify patient demographics and update profiles.
• Assist with billing questions and payment collection at time of service.
• Scan insurance cards and documents into the EMR system (HIPAA compliance).
• Set up and explain payment plans per policy.
• Answer high volumes of calls and respond to emails.
• Schedule, reschedule, and confirm appointments.
• Verify insurance eligibility and registration prior to visits.
• Ensure lobby stays tidy and waiting times are communicated.

Skills

Customer service

Organizational skills

Communication

Microsoft Office

Multitasking

Punctuality

Education

High school diploma

Tools

eCW (eClinicalWorks)

Job description

Women’s Care is seeking a Patient Access Representative in Orlando to be the first point of contact for patients, handling registration, demographics, and scheduling. You will support billing inquiries and ensure accurate data entry in the EMR system with HIPAA compliance.

The role requires strong customer service, organizational skills, and excellent communication in a fast-paced environment. Prior medical office experience and familiarity with eCW are a plus, with a welcoming, patient-centric