Patient Access & Scheduling Specialist

Paycom; Fairview Shores CDP (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

401k plan

Job summary

Women’s Care in Winter Park, FL is seeking a Patient Access Representative to be the first face and voice for patients. You will collect demographics, confirm information, schedule and collect payments, and ensure exceptional patient experiences daily.

Responsibilities include verifying insurance, scanning documents into the EMR, handling high call volumes, and maintaining a tidy lobby. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Must have exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills required.
• Must have a customer-centric focus and present themselves in warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
• Must have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women’s Care Values
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• May assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow up appointments upon patient check out.
• Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable. And, if necessary, cleaning the waiting room.
• Demonstrate and embody the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Tools

eClinicalWorks (eCW)

Microsoft Office

Job description

Women’s Care in Winter Park, FL is seeking a Patient Access Representative to be the first face and voice for patients. You will collect demographics, confirm information, schedule and collect payments, and ensure exceptional patient experiences daily.

Responsibilities include verifying insurance, scanning documents into the EMR, handling high call volumes, and maintaining a tidy lobby. Strong communication and organizational skills are essential.