Patient Access Specialist: Welcoming Care & Billing Expert

Women; West Palm Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k plan

Paid time off and paid holidays

Job summary

Women’s Care is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, payments, and scheduling in a fast-paced OB/GYN setting.

Responsibilities include collecting demographics, verifying insurance, updating records in eCW, and ensuring a smooth patient experience while adhering to HIPAA guidelines. Strong customer service and multitasking abilities are essential.

Qualifications

• High school diploma or equivalent required.
• Must have exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills required.
• Must have a customer-centric focus and present themselves in warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Must be dependable, reliable, and punctual.
• Preferred: one year of experience in a medical office/healthcare; OBGYN a plus.
• Knowledge of medical terminology and billing is beneficial.
• Experience with EMR systems, specifically eCW, is a plus.

Responsibilities

• Greet all patients and visitors in a prompt and courteous manner.
• Obtain and confirm patient demographics and update profiles.
• Collect payment and assist with billing concerns.
• Scan insurance cards and IDs into the EMR system.
• Set up payment plans per policy.
• Answer a high volume of calls and respond to emails.
• Verify insurance eligibility and check-in/out patients in the EMR.
• Schedule or reschedule appointments and notify delays.
• Maintain lobby tidiness and assist with waiting room cleanliness.
• Adhere to HIPAA rules and Women’s Care policies.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Attention to detail

Punctuality

Reliability

Multitasking

Professional demeanor

Time management

Education

High School Diploma or equivalent

Tools

eCW (eClinicalWorks)

Microsoft Office

Job description

Women’s Care is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, payments, and scheduling in a fast-paced OB/GYN setting.

Responsibilities include collecting demographics, verifying insurance, updating records in eCW, and ensuring a smooth patient experience while adhering to HIPAA guidelines. Strong customer service and multitasking abilities are essential.