Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Reception Desk Rep who greets patients, schedules appointments, and handles in-person and phone interactions with precision. The role requires strong customer service, independent problem solving, and adherence to workflow guidelines to ensure accurate demographic and billing information.

The position emphasizes teamwork with clinicians and support staff, correct data entry, and effective communication with patients and healthcare providers in a fast-paced

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years in a customer service role with strong listening and problem solving.
• Attention to detail and strong verbal communication.
• Medical terminology knowledge.
• Ability to work independently and as part of a team with reception staff and clinicians.
• Basic familiarity with computers and navigating web-based apps.

Responsibilities

• Answers and processes incoming calls professionally and schedules patients for multiple providers.
• Updates patient demographic and insurance data accurately at scheduling and check-in.
• Follows phone scripts and department guidelines to determine appointment type and urgency.
• Sends accurate communications to physicians and providers.
• Diffuses challenging situations and seeks supervisor help when needed.

Skills

Customer service

Active listening

Problem solving

Verbal communication

Calm under pressure

Education

High School diploma or GED

Associate's degree preferred

Tools

Basic Computer Skills

Job description

Beth Israel Lahey Health is seeking a Reception Desk Rep who greets patients, schedules appointments, and handles in-person and phone interactions with precision. The role requires strong customer service, independent problem solving, and adherence to workflow guidelines to ensure accurate demographic and billing information.

The position emphasizes teamwork with clinicians and support staff, correct data entry, and effective communication with patients and healthcare providers in a fast-paced