Patient Access Specialist — Medical Office

AdventHealth; Lakewood (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off from day one

403-B retirement plan

Parental leave

Career development

Whole person well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth is seeking a Full Time Guest Services/Registration professional in Denver, CO. The role involves welcoming patients, verifying demographics and insurance, registering for services, collecting payments, and coordinating with clinical teams to ensure smooth patient flow.

The position emphasizes accurate data entry, effective communication, and adherence to financial and privacy guidelines, with opportunities for career development within the AdventHealth system.

Qualifications

• Associate or higher in health services administration or related field preferred.
• High School diploma or equivalent required.
• 1+ years in customer service and medical office setting with terminology, coding, charge entry and collections preferred.
• Prior collections experience preferred.
• CHAA certification preferred.

Responsibilities

• Answers incoming calls and directs to appropriate personnel.
• Welcomes patients, verifies demographics, insurance and billing information and enters data into systems.
• Registers patients for services, ensures accuracy and supports discharge and reimbursement.
• Clarifies eligibility and benefits to support post-care financial needs.
• Maintains open communication between clinical, ancillary and patient access teams.
• Provides timely coverage for the assigned work area to meet patient needs.
• Performs duties to ensure smooth operation of the Guest Services department.
• Promotes a safe work environment.
• Communicates patient status to team members and informs patients of updates.
• Educates patients on test locations and patient portal use; explains follow-up actions.
• Collects co-pays and outstanding balances at check-in as required.
• Other duties as assigned.

Skills

Customer service

Medical terminology

Billing & payments

Education

High School Grad or Equiv

Associate's Degree in Health Services Administration or related field

Job description

AdventHealth is seeking a Full Time Guest Services/Registration professional in Denver, CO. The role involves welcoming patients, verifying demographics and insurance, registering for services, collecting payments, and coordinating with clinical teams to ensure smooth patient flow.

The position emphasizes accurate data entry, effective communication, and adherence to financial and privacy guidelines, with opportunities for career development within the AdventHealth system.