Patient Access Coordinator – Medical Office (Day-One Benefits)

AdventHealth; Highlands Ranch (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off from day one

403(b) retirement plan

Parental leave

Job summary

AdventHealth in Highlands Ranch, CO is seeking a patient-focused guest services associate. You will greet patients, collect demographics and insurance details, and register them for services at multiple Broadway locations.

You will work with clinical partners to ensure smooth throughput, assist with payments and eligibility, and educate patients on test locations and portals. This role requires strong customer service and detail orientation.

Qualifications

• Experience in health services administration or related field preferred.
• High school grad required.
• Knowledge of medical billing and patient registration processes a plus.
• CHAA certification preferred.

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.

Skills

Customer service

Medical terminology

Billing

Phone handling

Education

Associate degree in Health Services Administration or related field

High School Diploma or equivalent

Certified Healthcare Access Associate (CHAA)

Job description

AdventHealth in Highlands Ranch, CO is seeking a patient-focused guest services associate. You will greet patients, collect demographics and insurance details, and register them for services at multiple Broadway locations.

You will work with clinical partners to ensure smooth throughput, assist with payments and eligibility, and educate patients on test locations and portals. This role requires strong customer service and detail orientation.