Patient Access & Registration Specialist

AdventHealth; Littleton (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off from day one

401(k) retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth Littleton is seeking a Front Desk Guest Services Associate to support patient access and registration across multiple locations. You will verify demographics, update insurance and billing data, and facilitate timely discharge while aiming to maximize reimbursement.

The role requires excellent customer service, familiarity with medical terminology, and ability to coordinate with clinical partners to ensure smooth patient experiences.

Qualifications

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Skills

Customer service

Medical terminology

Billing & payments

Education

Associate degree in health services administration or related field

High School diploma or equivalent

Job description

AdventHealth Littleton is seeking a Front Desk Guest Services Associate to support patient access and registration across multiple locations. You will verify demographics, update insurance and billing data, and facilitate timely discharge while aiming to maximize reimbursement.

The role requires excellent customer service, familiarity with medical terminology, and ability to coordinate with clinical partners to ensure smooth patient experiences.