Patient Access Specialist — Lobby & Scheduling

Boston Medical Center (BMC); Boston (MA); On-site; USD 28,000 - 34,000; Part time

Job summary

Boston Medical Center (BMC) in Boston, MA is seeking a Lobby Greeter to support ambulatory patient access with front-end service, MPI handling, and registration tasks. The role includes coordinating visit management, insurance verification, and appointment scheduling while maintaining confidentiality and patient focus.

Required are strong English communication, multi-tasking ability, and basic MS Office skills.

Qualifications

• Associates degree (or HS/GED) with 2+ years of relevant experience.
• Experience working in a clinical setting preferred.
• Excellent English communication and interpersonal skills.
• Ability to stand for 12-hour periods and balance priorities.
• Basic computer skills; MS Word, Excel & Outlook; familiarity with hospital systems.

Responsibilities

• Reception and customer service.
• Creating or verifying Master Patient Index (MPI).
• Registration demographics.
• Visit management and appointment scheduling.
• Insurance/coverage verification and co-payment collection.
• Front-end review and corrections of registrations/insurance edits.
• Pre-authorization, referral coordination and reconciliation.
• Referral work lists and other related duties.

Skills

Customer service

Communication skills

Confidentiality

Multitasking

Microsoft Office

Attention to detail

Education

Associates degree or HS/GED + 2 years experience

Tools

MS Word

Excel

Outlook

Hospital registration & billing systems

Web access

Job description

Boston Medical Center (BMC) in Boston, MA is seeking a Lobby Greeter to support ambulatory patient access with front-end service, MPI handling, and registration tasks. The role includes coordinating visit management, insurance verification, and appointment scheduling while maintaining confidentiality and patient focus.

Required are strong English communication, multi-tasking ability, and basic MS Office skills.