Ambulatory Services Rep II: Patient Access & Scheduling

Boston Medical Center (BMC); Boston (MA); On-site; USD 31,000 - 38,000; Full time

Job summary

Boston Medical Center (BMC) seeks an Ambulatory Services Representative II -U to coordinate patient access activities in the OB/GYN Clinic. Responsibilities include front desk service, registration, insurance verification, and appointment scheduling.

The role requires strong English communication, confidentiality, and customer service with multi-priority handling. On-site schedule is full-time, 9am-5:30pm, with benefits and growth potential.

Qualifications

• HS/GED plus 3+ years relevant experience.
• Bachelor's degree or
• Associates plus 1 year relevant experience

Responsibilities

• Reception & customer service
• creating or verifying registration demographics
• visit management appointment scheduling (consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, radiology, etc.)
• Insurance/coverage verification
• Co-payment collection
• Insurance edits pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Administrative duties in support of the practice (forms, phones, filing, appointments, photocopying, faxing, mailings, letters, reports)
• Provides general administrative support (word processing, spreadsheets, presentations)
• Provides physician and departmental support (managing calendars, scheduling administrative appointments, answering calls, credentialing documents)

Skills

Customer service

English communication

Scheduling

Credentialing

Front desk

Education

HS/GED

Bachelor's degree

Associates

Tools

MS Office

Outlook

Job description

Boston Medical Center (BMC) seeks an Ambulatory Services Representative II -U to coordinate patient access activities in the OB/GYN Clinic. Responsibilities include front desk service, registration, insurance verification, and appointment scheduling.

The role requires strong English communication, confidentiality, and customer service with multi-priority handling. On-site schedule is full-time, 9am-5:30pm, with benefits and growth potential.