Patient Access Concierge (Registration & Scheduling)

Boston Medical Center; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 34,000; Part time

Job summary

Boston Medical Center is seeking a Lobby Greeter to coordinate ambulatory patient access, including front-end service, registration, scheduling, and insurance verification. This per diem role supports the Ambulatory Float Admin team and requires excellent communication and patient-focused service.

The ideal candidate has an Associates degree or HS/GED with relevant experience, can stand for long periods, and thrives in a busy front-desk environment with confidentiality and teamwork.

Qualifications

• Associates degree or HS/GED plus at least two years relevant experience.
• Experience in a clinical setting preferred.
• Ability to handle sensitive health information.

Responsibilities

• Reception & customer service responsibilities at a busy front desk.
• Create or verify Master Patient Index (MPI).
• Register demographics and manage visit workflow.
• Schedule appointments including consults, tests, and in-office procedures.
• Verify insurance/coverage and collect co-payments.
• Review and correct registration and insurance edits at front desk.
• Arrange pre-authorization, referrals and reconciliation.
• Support practice with forms, filing, and routine admin duties.

Skills

Customer service

Communication

Confidentiality

Multitasking

MS Office

Attendance/stamina

Education

Associates degree or HS/GED + 2 years experience

Job description

Boston Medical Center is seeking a Lobby Greeter to coordinate ambulatory patient access, including front-end service, registration, scheduling, and insurance verification. This per diem role supports the Ambulatory Float Admin team and requires excellent communication and patient-focused service.

The ideal candidate has an Associates degree or HS/GED with relevant experience, can stand for long periods, and thrives in a busy front-desk environment with confidentiality and teamwork.