Patient Access Specialist | Insurance & Scheduling

CommonSpirit Health; Kirkland (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Virginia Mason Franciscan Health in Kirkland, WA, is seeking a Patient Access Representative to manage patient intake, registrations, payments, and eligibility checks in our clinic. You will interact with patients in person and by phone, facilitating check-in/out, data collection, and scheduling.

The role requires strong customer service, attention to detail, and knowledge of insurance terminology to ensure a seamless intake experience.

Qualifications

• One year of customer service work experience.
• Two years of customer service work experience preferred.
• Healthcare or Call Center experience is a plus.

Responsibilities

• Registers and checks patients in/out and handles front-end processes.
• Collects payments, balances cash drawers, and reconciles daily transactions.
• Verifies insurance eligibility, processes referrals and pre-authorizations.
• Schedules appointments and coordinates care across providers.
• Provides billing/insurance information and explains coverage to patients.
• Updates the electronic medical record with required documents.
• Addresses special needs (transportation, interpreters) as required.

Skills

Customer service

Communication

Job description

Virginia Mason Franciscan Health in Kirkland, WA, is seeking a Patient Access Representative to manage patient intake, registrations, payments, and eligibility checks in our clinic. You will interact with patients in person and by phone, facilitating check-in/out, data collection, and scheduling.

The role requires strong customer service, attention to detail, and knowledge of insurance terminology to ensure a seamless intake experience.