Patient Access & Scheduling Specialist

CommonSpirit Health; Lynnwood (WA); On-site; USD 35,000 - 49,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient intake processes in our clinic. You will greet patients in person and by phone, collect data and payments, verify insurance, schedule appointments, and process referrals.

Ideal candidates have strong customer service skills and knowledge of medical terminology, with experience in insurance/billing workflows. On-site work in the Puget Sound region is required.

Qualifications

• One year of customer service work experience.
• Two years of customer service work experience preferred.
• Healthcare or Call Center experience preferred.

Responsibilities

• Registers and/or checks patients in/out.
• Verifies all demographic, insurance and other information; escalates non-complex issues.
• Conducts routine insurance eligibility verifications.
• Copies/scans patient data into EMR.
• Records non-clinical charges and handles payments.
• Supports scheduling, referrals and authorizations.

Skills

Customer service

Insurance knowledge

Billing

Medical terminology

Tools

EMR software

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient intake processes in our clinic. You will greet patients in person and by phone, collect data and payments, verify insurance, schedule appointments, and process referrals.

Ideal candidates have strong customer service skills and knowledge of medical terminology, with experience in insurance/billing workflows. On-site work in the Puget Sound region is required.