Patient Access Specialist I — Scheduling & Intake

Virginia Mason Franciscan Health; Edmonds (WA); On-site; USD 35,000 - 49,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Patient Access Representative to manage the patient intake process in our Edmonds clinic. You will greet patients, collect data and payments, validate insurance, and schedule appointments using Epic.

You will handle in-person and phone inquiries, process medication refill requests when appropriate, and coordinate transportation or interpreters to ensure a seamless, high‑quality patient experience.

Qualifications

• One year of customer service work experience
• None, upon hire
• Healthcare environment experience

Responsibilities

• Answers incoming phone calls from patients who need to schedule an appointment; meets standards for calls answered.
• Schedules patient clinic visits and uses Epic Provider Vista to schedule accurately.
• Provides basic information within scope and escalates non-complex issues.
• Arranges transportation, interpreters and other needs relating to patient care and satisfaction.
• Answers medication refill requests, verifies insurance and schedules follow-up when needed.

Skills

Customer service

Phone handling

Communication

Job description

Virginia Mason Franciscan Health seeks a Patient Access Representative to manage the patient intake process in our Edmonds clinic. You will greet patients, collect data and payments, validate insurance, and schedule appointments using Epic.

You will handle in-person and phone inquiries, process medication refill requests when appropriate, and coordinate transportation or interpreters to ensure a seamless, high‑quality patient experience.