Patient Access Specialist II — Scheduling & Verifications

61st Street Service Corp; United States; Remote; USD 37,000 - 45,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation supports ColumbiaDoctors with administrative and clinical staff. The Patient Access Specialist II handles high-volume scheduling, insurance verification, and pre-registration to ensure smooth patient access and service delivery.

The role emphasizes accuracy, customer care, and collaboration within a call-center oriented environment, offering growth on the Call Center Career Ladder.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years of relevant experience with medical terminology.
• Experience with scheduling complexity and related workflows.
• Excellent customer service, problem assessment, and communication skills.
• Proficient with Microsoft Office (Word & Excel).
• Associate's Degree or higher preferred.
• Prior high-volume call center experience preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Schedule appointment requests and perform outbound calls for Epic referrals.
• Communicate insurance participation, financial responsibility, and time-of-service policy.
• Obtain patients' insurance and demographic information in EPIC.
• Perform real-time insurance verification.
• Collect pre-registration information for Epic work queues.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Participate in team discussions for complex scheduling needs.
• Escalate issues to lead/supervisor/manager for resolution.
• Performs other related duties as assigned.

Skills

Customer service

Problem solving

Verbal/written communication

Microsoft Office

Scheduling experience

Bilingual (EN/ES) a plus

Education

High School Diploma or equivalent

Associate's Degree or higher preferred

Tools

EPIC scheduling system

Call center software

Job description

61st Street Service Corporation supports ColumbiaDoctors with administrative and clinical staff. The Patient Access Specialist II handles high-volume scheduling, insurance verification, and pre-registration to ensure smooth patient access and service delivery.

The role emphasizes accuracy, customer care, and collaboration within a call-center oriented environment, offering growth on the Call Center Career Ladder.