Patient Services Specialist: Scheduling & Access

61st Street Service Corp; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The 61st Street Service Corporation, which provides administrative and clinical support staff for ColumbiaDoctors in the Northeast, is seeking a Patient Services Specialist I. You will excel at handling large volumes of patient inquiries and help schedule diagnostic services, referrals, and general information with empathy.

Responsibilities include real-time insurance verification, EPIC registration, and coordinating referrals, with a focus on delivering exceptional patient experiences and

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of relevant experience with medical terminology.
• Excellent customer service and problem assessment skills.
• Strong proficiency in Microsoft Office; ability to learn new systems.

Responsibilities

• Schedule appointment requests.
• Communicate insurance participation and time of service policy.
• Register patients in EPIC and verify insurance in real time.
• Assist with complex scheduling needs and provide coverage as needed.

Skills

Customer service

Medical terminology

MS Office

Call center experience

Education

High School Diploma or equivalent

Tools

EPIC / EMR

Job description

The 61st Street Service Corporation, which provides administrative and clinical support staff for ColumbiaDoctors in the Northeast, is seeking a Patient Services Specialist I. You will excel at handling large volumes of patient inquiries and help schedule diagnostic services, referrals, and general information with empathy.

Responsibilities include real-time insurance verification, EPIC registration, and coordinating referrals, with a focus on delivering exceptional patient experiences and