Epic Scheduling & Insurance Specialist II

servcorphr; New York (NY); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Paid Time off

Competitive benefits

Job summary

61st Street Service Corporation, a Top Healthcare Provider Network, supports ColumbiaDoctors by providing administrative and clinical scheduling support. This Patient Access Specialist II role sits in a high-volume call center, handling scheduling, referrals, and patient information with a focus on service quality and efficiency.

The department emphasizes a culture of service, trust, empathy, safety, inclusion, and communication.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3 years of relevant experience including proficiency in medical terminology and scheduling workflows.
• Excellent customer service, problem assessment, and verbal/written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software.
• Associate's Degree or higher preferred; prior high-volume call center experience a plus.

Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicates insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned; escalate issues to lead/supervisor/manager for resolution.
• Performs other related duties as assigned.

Skills

Medical terminology

Customer service

Verbal/written communication

Scheduling

Microsoft Office

Education

High School Diploma or equivalent

Associate's degree or higher preferred

Tools

EPIC system

Job description

61st Street Service Corporation, a Top Healthcare Provider Network, supports ColumbiaDoctors by providing administrative and clinical scheduling support. This Patient Access Specialist II role sits in a high-volume call center, handling scheduling, referrals, and patient information with a focus on service quality and efficiency.

The department emphasizes a culture of service, trust, empathy, safety, inclusion, and communication.