Patient Services Specialist II: Scheduling & Access

61st Street Service Corp; United States; On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is hiring a Patient Services Specialist II to join a high-volume scheduling pod serving ColumbiaDoctors. You will manage diagnostic services, referrals, and general scheduling information while upholding a culture of service, trust, empathy and safety.

The role requires strong customer service, medical terminology knowledge, and EPIC proficiency. Candidates should be able to handle complex scheduling and assist with workflow improvements within a collaborative

Qualifications

• High School Diploma or equivalent.
• 3+ years of relevant experience including proficiency in medical terminology.
• Strong proficiency in scheduling complexity and related workflows.
• Excellent customer service and communication skills.
• Associates Degree or higher preferred.

Responsibilities

• Schedules appointment requests.
• Indicates special needs as needed.
• Communicates insurance participation, financial responsibility and time of service policy to patients.
• Obtains patient insurance and demographic information and registers in EPIC.
• Performs insurance verification and interprets responses.
• Escalates cases for resolution as appropriate.
• Mentors other Specialists on complex issues and resolves scheduling conflicts.
• Supports team collaboration and workflow improvements.

Skills

Scheduling expertise

Customer service

Problem solving

Communication skills

Microsoft Office

Bilingual English/Spanish

Education

High school diploma

Associates degree preferred

Tools

EPIC

Job description

61st Street Service Corporation is hiring a Patient Services Specialist II to join a high-volume scheduling pod serving ColumbiaDoctors. You will manage diagnostic services, referrals, and general scheduling information while upholding a culture of service, trust, empathy and safety.

The role requires strong customer service, medical terminology knowledge, and EPIC proficiency. Candidates should be able to handle complex scheduling and assist with workflow improvements within a collaborative