Patient Access Specialist II: Scheduling & Verifications

servcorphr; Fort Lee (NJ); Remote; USD 57,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Benefits package

Job summary

The 61st Street Service Corporation, which supports ColumbiaDoctors, seeks a Patient Access Specialist II to join a scheduling pod handling high volume inquiries for diagnostic services and referrals.

You will verify insurance, gather demographics, and execute scheduling with Epic, contributing to patient experience and service-oriented culture. This role offers growth along the Call Center Career Ladder and requires strong communication and high-volume call center experience.

Qualifications

• High School Diploma or the equivalent required.
• Minimum of 3 years of relevant experience including proficiency in medical terminology.
• Excellent customer service, problem assessment, and verbal/written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.
• Associate's Degree or higher preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicates insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.
• Performs other related duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Microsoft Office

Verbal & written communication

Education

High School diploma

Associate's degree or higher

Tools

Epic scheduling system

EPIC software

Job description

The 61st Street Service Corporation, which supports ColumbiaDoctors, seeks a Patient Access Specialist II to join a scheduling pod handling high volume inquiries for diagnostic services and referrals.

You will verify insurance, gather demographics, and execute scheduling with Epic, contributing to patient experience and service-oriented culture. This role offers growth along the Call Center Career Ladder and requires strong communication and high-volume call center experience.