Radiology Scheduling & Patient Services Specialist II

61st Street Service Corporation; Fort Lee (NJ); On-site; USD 3,777,379 - 96,879,720; Full time

Benefits offered by this job

Healthcare

Paid time off

Competitive benefits

Job summary

The 61st Street Service Corporation provides administrative and clinical support for ColumbiaDoctors. The Patient Services Specialist II supports a departmental call center handling high-volume inquiries for radiology services, referrals, and information, delivering an excellent patient experience with empathy and patience.

The role involves scheduling, insurance verification, pre-registration, and Epic documentation, with opportunities to mentor teammates and coordinate pre-procedure testing.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3 years relevant experience in medical front desk or practice.
• IR track requires surgical or invasive subspecialty experience.
• Excellent customer service and communication skills.

Responsibilities

• Schedule appointment requests for radiology services; indicate special needs (e.g., interpreter).
• Communicate insurance participation, financial responsibility, and time of service policy to patients.
• Obtain patients' insurance and demographic information and register in Epic.
• Perform real-time insurance verification and interpret responses; escalate when needed.
• Collect pre-registration information to address Epic work queue accounts; perform outbound referral scheduling.
• General faxing, filing and mail sorting; handle physician messages and work queues.
• Mentor other Specialists on delivering excellent service and escalate complex cases to Supervisor.
• Coordinate pre-procedure testing and clearances; ensure documentation in Epic.

Skills

Customer service excellence

Communication skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Epic

MS Office

Job description

The 61st Street Service Corporation provides administrative and clinical support for ColumbiaDoctors. The Patient Services Specialist II supports a departmental call center handling high-volume inquiries for radiology services, referrals, and information, delivering an excellent patient experience with empathy and patience.

The role involves scheduling, insurance verification, pre-registration, and Epic documentation, with opportunities to mentor teammates and coordinate pre-procedure testing.