Patient Access & Scheduling Specialist I

61st Street Service Corp; United States; On-site; USD 33,000 - 41,000; Full time

Job summary

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors, a large Northeast multi-specialty practice. The Patient Services Specialist I joins a department-based scheduling pod handling high volumes of patient inquiries to schedule diagnostics, referrals, and general information with a focus on excellent service.

Requirements include a High School Diploma or equivalent, 1 year of relevant experience with medical terminology, strong customer

Qualifications

• High School Diploma or the equivalent required.
• Minimum 1 year of relevant experience including proficiency in medical terminology.
• Excellent customer service and problem assessment skills.
• Strong proficiency in Microsoft Office Word & Excel and an ability to learn new systems.
• Prior high-volume customer service experience in a call center preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Schedule appointment requests
• Communicate insurance participation financial responsibility and time of service policy
• Obtain patients insurance demographic information and register in EPIC
• Perform real time insurance verification and interprets responses
• Escalates cases for resolution as appropriate
• Participate in team discussions about complex patient scheduling needs
• Address outstanding Epic work queue accounts
• Schedule Epic referral
• General faxing filing and mail sorting
• Provide support and back up coverage as needed
• Performs other related duties as assigned

Skills

High School Diploma

Medical terminology

Customer service

Call center experience

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

EPIC

Job description

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors, a large Northeast multi-specialty practice. The Patient Services Specialist I joins a department-based scheduling pod handling high volumes of patient inquiries to schedule diagnostics, referrals, and general information with a focus on excellent service.

Requirements include a High School Diploma or equivalent, 1 year of relevant experience with medical terminology, strong customer