Patient Access Admin Associate II

61st Street Service Corporation; New York, Northern (NY, KY); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time off

Equal employment opportunity employer

Job summary

61st Street Service Corporation, based in Manhattan, seeks Practice Associate II to support ColumbiaDoctors with patient arrivals, registrations, and appointment scheduling.

As part of a diverse, patient-focused team, you will verify insurance, collect information, navigate the EHR, schedule follow-ups, and assist with referrals, while delivering exceptional service and maintaining accuracy and courtesy in all interactions.

Qualifications

• High school diploma or equivalency is required.
• A minimum of 3 years’ relevant experience.
• Intermediate knowledge/proficiency of Medical Terminology.
• Good organizational and problem-solving skills; ability to set priorities among multiple objectives.
• Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor.
• Excellent relationship management skills including empathy and tact.
• Strong written and verbal communication skills.
• Ability to work collaboratively with a culturally diverse staff and patient population.
• Experience with Microsoft Office (Word & Excel) or similar software.

Responsibilities

• Greet patients and visitors; answer calls promptly.
• Review daily/weekly schedule for accuracy and resolve issues with minimal patient involvement.
• Obtain registration and intake information; verify insurance eligibility and update in the EHR.
• Schedule follow-up appointments, referrals, and tests; obtain prior authorizations and referrals.
• Coordinate and schedule office visits and procedures; prepare requisitions.
• May collect time-of-service payments and settle cash drawer in the EHR daily.
• Communicate insurance participation and time-of-service policies to patients.
• May rotate to other sites as needed.
• Assist Supervisor/Manager with special projects; perform other related duties.

Skills

Customer service

Communication

Interpersonal skills

Emotional intelligence

Microsoft Office

Education

High school diploma or equivalency

Tools

Microsoft Office

Job description

61st Street Service Corporation, based in Manhattan, seeks Practice Associate II to support ColumbiaDoctors with patient arrivals, registrations, and appointment scheduling.

As part of a diverse, patient-focused team, you will verify insurance, collect information, navigate the EHR, schedule follow-ups, and assist with referrals, while delivering exceptional service and maintaining accuracy and courtesy in all interactions.