Patient Access Pro: Streamlined Check-In & Scheduling

CommonSpirit Health; Seattle (WA); On-site; USD 48,000 - 60,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage front-desk duties and patient intake in our clinic. You will greet patients in person and by phone, collect data and payments, validate insurance, and schedule appointments.

You will also handle referrals and authorizations, verify demographic and insurance information, and ensure a smooth, high-quality check-in/out experience through attention to detail and strong customer service.

Qualifications

• One year of customer service work experience.
• Two years of customer service work experience preferred.
• Healthcare or Call Center experience preferred.
• Knowledge of insurance, billing, and medical terminology.

Responsibilities

• Registers and/or checks patients in/out.
• Performs patient check-in; records and verifies demographic, insurance and other information.
• Conducts routine insurance eligibility verifications.
• Copies/scans patient materials into the EMR.
• Records non-clinical charges and processes payments.
• Handles and reconciles payments.

Skills

Customer service

Critical thinking

Insurance knowledge

Medical terminology

Tools

EMR systems

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage front-desk duties and patient intake in our clinic. You will greet patients in person and by phone, collect data and payments, validate insurance, and schedule appointments.

You will also handle referrals and authorizations, verify demographic and insurance information, and ensure a smooth, high-quality check-in/out experience through attention to detail and strong customer service.