Patient Access Specialist I: Registration & Scheduling

MedStar Health; Rosedale (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Maryland seeks a Patient Access Associate I to be the first point of contact for patients, guests, and families, delivering exceptional service while handling registration, scheduling, and demographics in designated systems.

Responsibilities include answering calls, verifying insurance, collecting liabilities, explaining payment options, and ensuring HIPAA compliance; 1–2 years of customer service and registration experience preferred.

Qualifications

• High School Diploma or GED required.
• 1-2 years Customer service experience required.
• 1-2 years Patient registration experience preferred.
• 1-2 years Hospital experience or healthcare setting preferred.

Responsibilities

• Contributes to department goals and adheres to policies, procedures, quality, and safety standards.
• Receives and answers telephone calls; schedules, reschedules, and confirms patient appointments.
• Creates encounters and collects patient information for requested services.
• Greets patients and reviews information upon arrival.
• Collects and verifies patient demographics and insurance information.
• Verifies insurance eligibility via EHR, phone, or websites.
• Informs patients of payment options, including plans and financial assistance.
• Requests and communicates payment requirements for co-pays and deductibles.
• Follows patient identification and hand-off procedures.
• Attends required system Patient Access meetings.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Job description

MedStar Health in Maryland seeks a Patient Access Associate I to be the first point of contact for patients, guests, and families, delivering exceptional service while handling registration, scheduling, and demographics in designated systems.

Responsibilities include answering calls, verifying insurance, collecting liabilities, explaining payment options, and ensuring HIPAA compliance; 1–2 years of customer service and registration experience preferred.