Patient Access & Registration Specialist

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a Patient Access Associate I to serve as the first point of contact for patients and families. You will perform registration, verify demographics and insurance, and explain payment options while delivering exceptional service in a HIPAA-compliant manner.

The role involves answering calls, scheduling appointments, creating encounters, and collecting needed documentation at the point of care. Prior experience in patient access or healthcare is preferred.

Qualifications

• High School Diploma or GED required.
• 1-2 years customer service experience required.
• 1-2 years patient registration experience preferred.
• 1-2 years hospital experience or healthcare setting preferred.

Responsibilities

• Answer incoming calls and schedule/reschedule/confirm appointments.
• Create patient encounters and collect demographics and insurance information.
• Verify insurance eligibility via EHR, phone, or online resources.
• Inform patients about payment options and financial assistance programs.
• Ensure patient safety with correct patient identification and hand-offs.

Skills

Customer service

Communication

HIPAA compliance

Phone etiquette

Scheduling

Data entry

Education

High School Diploma or GED

Tools

EHR software

Telephone systems

Job description

MedStar Health is seeking a Patient Access Associate I to serve as the first point of contact for patients and families. You will perform registration, verify demographics and insurance, and explain payment options while delivering exceptional service in a HIPAA-compliant manner.

The role involves answering calls, scheduling appointments, creating encounters, and collecting needed documentation at the point of care. Prior experience in patient access or healthcare is preferred.