Patient Access & Registration Specialist I

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health in Washington, DC area seeks a Patient Access Associate I to be the first point of contact, handling registrations, appointments, and insurance verification. You will ensure HIPAA compliance and deliver exceptional customer service in every interaction.

Responsibilities include greeting patients, collecting demographics, verifying eligibility, and explaining payment options. The role supports revenue cycle activities and requires 1–2 years in customer service or registration in a

Qualifications

• High School Diploma or GED required.
• 1-2 years Customer service experience.
• 1-2 years Patient registration experience preferred.
• 1-2 years Hospital or healthcare setting experience preferred.

Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards.
• Receives and answers telephone calls. Schedules reschedules and confirms patient appointments.
• Creates encounters and obtains patient information for requested services as directed by the clinical department and location of services.
• Acts as the patient's first point of contact by greeting and reviewing information with patient upon arrival.
• Collects and captures accurate patient demographic and insurance information.
• Verifies insurance eligibility either by EHR software telephone or internet websites.
• Informs patients of their payment options including payment plans financial assistance programs and compassionate care programs.
• Requests collects documents and communicates payment requirements for co-pays and deductibles.
• Complies with arm banding two patient identifiers patient and document hand-off procedures.
• Attends required system Patient Access monthly and annual meetings.

Skills

Customer service

Patient registration

Healthcare setting

Education

High School Diploma or GED

Job description

MedStar Health in Washington, DC area seeks a Patient Access Associate I to be the first point of contact, handling registrations, appointments, and insurance verification. You will ensure HIPAA compliance and deliver exceptional customer service in every interaction.

Responsibilities include greeting patients, collecting demographics, verifying eligibility, and explaining payment options. The role supports revenue cycle activities and requires 1–2 years in customer service or registration in a