Patient Access Specialist I - Front Desk, Scheduling & Billing

WellSpan Health; Gettysburg (Adams County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health is seeking a full-time Front Desk / Patient Financial Services representative in Gettysburg, PA. The role involves greeting patients, collecting financial information, processing deposits, and scheduling appointments with attention to accuracy and patient service.

Responsibilities include explaining insurance requirements, entering data into systems, managing payments, and supporting billing inquiries.

Qualifications

• Requires high school diploma or GED; professional training preferred.
• Less than 1 year experience in front desk or physician office settings required.
• Courses: Customer service and safety reporting (within 90 days), Medical terminology (within 180 days), Insurance/compliance training (within 1 year).
• Strong communication, interpersonal and computer skills with knowledge of medical office operations.

Responsibilities

• Gathers patient information (financial, biographic, demographic) for visits.
• Explains financial requirements and collects deposits or deductibles; explains insurance/precertification needs.
• Verifies registrations and enters data into information systems; schedules referrals and preauthorization forms.
• Handles check-in/check-out, processes payments, and issues receipts to patients.
• Reconciles daily cash, balances accounts, and processes end-of-day procedures.
• Assists with billing questions and process improvements; travels to other practices as needed.

Skills

Excellent communication

Interpersonal skills

Medical office operations knowledge

Computer skills

Education

High School Diploma or GED

Diploma Program post high school vocational training (preferred)

Job description

WellSpan Health is seeking a full-time Front Desk / Patient Financial Services representative in Gettysburg, PA. The role involves greeting patients, collecting financial information, processing deposits, and scheduling appointments with attention to accuracy and patient service.

Responsibilities include explaining insurance requirements, entering data into systems, managing payments, and supporting billing inquiries.