Patient Access Specialist I: Fast, Friendly Check-In

massgeneralbrigham; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

The Brigham and Women’s Hospital, Inc. is seeking a Patient Access professional to ensure smooth check-in and discharge processes, collect patient information, verify insurance, explain policies, and answer questions.

You will greet patients, enter data into systems, schedule appointments, collect payments, obtain pre-authorizations, and escalate complex issues to senior staff. High school diploma required; 1–2 years in admitting, scheduling, registration, or insurance verification preferred.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years admitting, scheduling, registration, or insurance verification experience preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, enter into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex cases to patient access senior staff or manager.

Skills

Communication skills

Interpersonal skills

Attention to detail

Medical terminology knowledge

Insurance verification

Multitasking

Basic computer skills

Education

High School Diploma or Equivalent

Tools

EMR systems

Job description

The Brigham and Women’s Hospital, Inc. is seeking a Patient Access professional to ensure smooth check-in and discharge processes, collect patient information, verify insurance, explain policies, and answer questions.

You will greet patients, enter data into systems, schedule appointments, collect payments, obtain pre-authorizations, and escalate complex issues to senior staff. High school diploma required; 1–2 years in admitting, scheduling, registration, or insurance verification preferred.