Patient Access Specialist: Smooth Check-In & Scheduling

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 24,000 - 35,000; Full time

Job summary

Wentworth-Douglass Hospital is seeking a Patient Access role to ensure smooth patient check-in and discharge with excellent customer service. You will collect demographic and insurance information, verify coverage, and assist with scheduling and payments.

The position emphasizes clear communication, attention to detail, and the ability to explain policies and procedures to patients in a fast-paced environment. Onsite work with full-time hours and benefits are provided.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, and enter into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex issues to senior staff or manager.

Skills

Customer service

Medical terminology

Insurance verification

Data entry

Communication

Education

High School diploma

Job description

Wentworth-Douglass Hospital is seeking a Patient Access role to ensure smooth patient check-in and discharge with excellent customer service. You will collect demographic and insurance information, verify coverage, and assist with scheduling and payments.

The position emphasizes clear communication, attention to detail, and the ability to explain policies and procedures to patients in a fast-paced environment. Onsite work with full-time hours and benefits are provided.