Patient Access Specialist I: Check-In & Scheduling

Mass General Brigham; Wentworth (MO); On-site; USD 25,000 - 34,000; Full time

Job summary

Wentworth-Douglass Hospital, part of Mass General Brigham, is seeking a patient access professional to greet patients, verify demographics and insurance, schedule appointments, explain billing policies, and process payments onsite. The role requires excellent communication, attention to detail, and the ability to handle multiple tasks in a fast-paced healthcare environment.

The position is onsite, regular full-time, with 40 scheduled hours per week, rotating shifts, and a pay range of

Qualifications

• High School Diploma or Equivalent required.
• Experience in admitting, scheduling, registration, or insurance verification 1-2 years preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Excellent communication and interpersonal skills.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographics and insurance information, and enter into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, escalating complex situations to patient access senior staff or manager.

Skills

Customer service

Insurance verification

Communication

Attention to detail

Problem solving

Basic computer skills

Education

High School Diploma or Equivalent

Job description

Wentworth-Douglass Hospital, part of Mass General Brigham, is seeking a patient access professional to greet patients, verify demographics and insurance, schedule appointments, explain billing policies, and process payments onsite. The role requires excellent communication, attention to detail, and the ability to handle multiple tasks in a fast-paced healthcare environment.

The position is onsite, regular full-time, with 40 scheduled hours per week, rotating shifts, and a pay range of