Patient Access Specialist I – Check-In & Scheduling

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 24,000 - 35,000; Part time

Job summary

Wentworth-Douglass Hospital is seeking a patient access role to ensure smooth check-in and discharge, delivering exceptional service while collecting demographics and verifying insurance coverage. You will explain policies, collect payments, and assist with scheduling and pre-authorizations as needed.

The role requires a high school diploma and strong communication skills; experience in admissions or insurance verification is preferred. Onsite position with competitive hourly pay and benefits.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, as well as enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager.

Skills

Medical terminology

Insurance verification

Education

High School Diploma or Equivalent

Job description

Wentworth-Douglass Hospital is seeking a patient access role to ensure smooth check-in and discharge, delivering exceptional service while collecting demographics and verifying insurance coverage. You will explain policies, collect payments, and assist with scheduling and pre-authorizations as needed.

The role requires a high school diploma and strong communication skills; experience in admissions or insurance verification is preferred. Onsite position with competitive hourly pay and benefits.