Patient Access Specialist — Check-In & Scheduling

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 25,000 - 34,000; Full time

Job summary

Wentworth-Douglass Hospital is seeking a full-time Day Shift Patient Access representative to ensure smooth check-in and discharge processes. You will greet patients, collect demographic and insurance information, verify coverage, schedule appointments, explain policies, and process payments.

This onsite role requires strong communication, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• Experience admitting, scheduling, registration, or insurance verification preferred (1-2 years).
• Knowledge of medical terminology and insurance verification procedures preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, and enter into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.

Skills

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Basic computer skills

Education

High School Diploma or equivalent

Job description

Wentworth-Douglass Hospital is seeking a full-time Day Shift Patient Access representative to ensure smooth check-in and discharge processes. You will greet patients, collect demographic and insurance information, verify coverage, schedule appointments, explain policies, and process payments.

This onsite role requires strong communication, attention to detail, and the ability to work in a fast-paced environment.