Patient Access Specialist I: Fast, Friendly Check-In

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 24,000 - 35,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Patient Access/Front Desk role at 75 Francis Street in Boston.

You will support smooth check-in and discharge, verify insurance, collect demographics, and answer patient questions with a focus on excellent service. Responsibilities include greeting patients, scheduling, explaining policies, processing payments, and escalating complex cases to the manager as needed.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in admitting, scheduling, registration, or insurance verification preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.

Responsibilities

• Greet patients professionally and maintain a welcoming environment.
• Collect and verify patient demographics and insurance information; enter data into systems.
• Schedule appointments and confirm patient information with accuracy.
• Explain insurance and billing policies to patients clearly.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures when needed.
• Address patient questions and escalate complex issues to senior staff.

Skills

Communication skills

Customer service

Medical terminology

Insurance verification

Data entry

Fast-paced environment

Education

High School Diploma or Equivalent

Tools

Electronic Health Records (EHR)

Job description

The Brigham and Women's Hospital, Inc. is seeking a Patient Access/Front Desk role at 75 Francis Street in Boston.

You will support smooth check-in and discharge, verify insurance, collect demographics, and answer patient questions with a focus on excellent service. Responsibilities include greeting patients, scheduling, explaining policies, processing payments, and escalating complex cases to the manager as needed.