Patient Access & Scheduling Specialist I

massgeneralbrigham; Dover (NH); On-site; USD 25,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Per Diem Patient Access Clerk at Wentworth-Douglass Hospital for efficient patient check-in and discharge processes. The role emphasizes excellent customer service, accurate data collection, and clear communication of policies.

Responsibilities include verifying insurance, scheduling, and answering patient questions while escalating complex issues to senior staff as needed. Prior experience in admitting or registration is preferred.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years admitting, scheduling, registration, or insurance verification experience preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, enter into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, escalating any complex situations to senior staff.

Skills

Customer service

Insurance verification

Scheduling

Communication

Attention to detail

Education

High School Diploma

Tools

Basic computer proficiency

Job description

Mass General Brigham is seeking a Per Diem Patient Access Clerk at Wentworth-Douglass Hospital for efficient patient check-in and discharge processes. The role emphasizes excellent customer service, accurate data collection, and clear communication of policies.

Responsibilities include verifying insurance, scheduling, and answering patient questions while escalating complex issues to senior staff as needed. Prior experience in admitting or registration is preferred.