Patient Access Associate I – Front Desk & Scheduling

Mass General Brigham; Dover (AR); On-site; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking a Per Diem Patient Access role at Wentworth-Douglass Hospital to ensure smooth check-in and discharge with excellent service. You will collect patient data, verify insurance, explain policies, and guide patients through questions.

The position emphasizes accurate information entry, scheduling, and timely responses in a fast-paced environment, with escalation to senior staff when needed.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience admitting, scheduling, registration, or insurance verification preferred 1-2 years.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, enter into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex issues to senior staff or manager.

Skills

communication skills

interpersonal skills

multi-tasking

fast-paced work

Education

High School Diploma or Equivalent

Tools

Basic computer proficiency

Job description

Mass General Brigham is seeking a Per Diem Patient Access role at Wentworth-Douglass Hospital to ensure smooth check-in and discharge with excellent service. You will collect patient data, verify insurance, explain policies, and guide patients through questions.

The position emphasizes accurate information entry, scheduling, and timely responses in a fast-paced environment, with escalation to senior staff when needed.