Patient Access Coordinator I — Front Desk, Scheduling & Insurance

Brigham and Women's Hospital; Boston (MA); On-site; USD 23,000 - 34,000; Full time

Job summary

Brigham and Women's Hospital is seeking an onsite Patient Access professional to ensure smooth check-in and discharge processes, collect patient information, verify insurance coverage, and explain policies. The role requires excellent communication and the ability to handle multiple tasks in a fast-paced environment.

The position involves greeting patients, entering data, scheduling, explaining billing procedures, processing payments, and obtaining pre-authorization when needed.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, and enter data into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex issues to senior staff or manager.

Skills

Medical terminology

Insurance verification

Communication skills

Attention to detail

Basic computer proficiency

Education

High School Diploma or Equivalent

Job description

Brigham and Women's Hospital is seeking an onsite Patient Access professional to ensure smooth check-in and discharge processes, collect patient information, verify insurance coverage, and explain policies. The role requires excellent communication and the ability to handle multiple tasks in a fast-paced environment.

The position involves greeting patients, entering data, scheduling, explaining billing procedures, processing payments, and obtaining pre-authorization when needed.