Patient Access Specialist I – Evening Shift

MercyOne Medical Group; Davenport (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

MercyOne Genesis Davenport Medical Center is seeking a Representative I to deliver patient-focused customer service, perform outpatient/inpatient registration and insurance verification, and collect payments. This role supports adherence to financial requirements including Medicare necessities, payer pre-certifications, and referrals.

The position requires handling hospital registration processes, communicating with patients and families, and contributing to data-driven performance improvements

Qualifications

• Minimum one year of customer service experience.
• Hospital registration or insurance verification experience preferred.
• Knowledge of medical terminology, diagnostic coding & procedural coding is a plus.

Responsibilities

• Provide patient-focused customer service.
• Register patients for outpatient and inpatient services and verify insurance.
• Collect patient financial liability payments and ensure financial requirements are met.
• Provide general information to hospital users, patients, families and physician offices.
• Support leadership with data-driven insights and reporting.

Skills

Customer service

Insurance verification

Financial coordination

Medical terminology

Tools

Registration systems

EMR/EHR systems

Job description

MercyOne Genesis Davenport Medical Center is seeking a Representative I to deliver patient-focused customer service, perform outpatient/inpatient registration and insurance verification, and collect payments. This role supports adherence to financial requirements including Medicare necessities, payer pre-certifications, and referrals.

The position requires handling hospital registration processes, communicating with patients and families, and contributing to data-driven performance improvements