Patient Access Specialist I - Evening Shift

Trinity Health; Silvis (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

MercyOne Genesis is seeking a Rep I to deliver patient-focused customer service across outpatient and inpatient intake. You will handle registration, verify insurance, collect payments, and ensure financial eligibility including Medicare requirements and payer pre-certifications, while guiding patients and families with information.

The role supports a patient-centered care environment within a major health system and requires strong communication and compliance with clinical policies.

Qualifications

• Entry level position. Minimum one (1) year customer service experience.
• Two years hospital registration or insurance verification experience preferred.
• Knowledge of medical terminology, diagnostic coding and procedural coding helpful.

Responsibilities

• Provide patient-focused customer service.
• Perform outpatient and/or inpatient registration and insurance verification.
• Collect patient financial liability payments and assess eligibility including Medicare requirements and pre-certifications.

Skills

Customer service

Job description

MercyOne Genesis is seeking a Rep I to deliver patient-focused customer service across outpatient and inpatient intake. You will handle registration, verify insurance, collect payments, and ensure financial eligibility including Medicare requirements and payer pre-certifications, while guiding patients and families with information.

The role supports a patient-centered care environment within a major health system and requires strong communication and compliance with clinical policies.