Patient Access Specialist: Evening Shift & Insurance Verification

Trinity Health Corp.; Davenport (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health Corp. MercyOne Davenport is seeking a Representative I to deliver patient-focused customer service.

You will handle outpatient and inpatient registration and insurance verification, collect payments, and ensure patients meet financial requirements including Medicare pre-certifications and referrals. The role emphasizes accuracy, confidentiality and collaboration with hospital staff, physicians and families.

Qualifications

• Customer service experience is required or preferred.
• Ability to handle patient inquiries with empathy and professionalism.
• Strong communication and collaboration with clinical staff.

Responsibilities

• Perform outpatient and inpatient registration and insurance verification.
• Collect patient financial liability payments and verify financial requirements.
• Explain insurance benefits and assist with pre-certifications and referrals as needed.
• Distribute analytical reports and support performance improvement initiatives.
• Ensure accuracy, confidentiality and safety in all processes.

Skills

Customer service

Job description

Trinity Health Corp. MercyOne Davenport is seeking a Representative I to deliver patient-focused customer service.

You will handle outpatient and inpatient registration and insurance verification, collect payments, and ensure patients meet financial requirements including Medicare pre-certifications and referrals. The role emphasizes accuracy, confidentiality and collaboration with hospital staff, physicians and families.