Patient Access Associate I – Evening Shift

Trinity Health; Davenport (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

MercyOne Genesis Davenport is hiring for a Representative I to deliver patient-focused service. You will handle outpatient and inpatient registration, verify insurance, collect payments, and ensure financial eligibility including Medicare requirements. You’ll provide general information to patients, families and physician offices.

The role emphasizes accurate data handling, collaboration with care teams, and adherence to policies while supporting leadership in decision making.

Qualifications

• Minimum one (1) year customer service experience.
• Patient Access experience preferred.
• Two years hospital registration or insurance verification experience upon hire.
• Knowledge of medical terminology, diagnostic coding & procedural coding required.
• Ability to explain insurance benefits.

Responsibilities

• Provide patient focused customer service.
• Performs outpatient & inpatient registration & insurance verification functions.
• Collect patient financial liability payments & ensure patients meet financial requirements including Medicare pre-certifications & referrals.
• Provide general information to hospital users, patients, families & physician offices.
• Distributes analytical reports and supports performance improvement activities.

Skills

Customer service

Data analysis

Communication

Team collaboration

Job description

MercyOne Genesis Davenport is hiring for a Representative I to deliver patient-focused service. You will handle outpatient and inpatient registration, verify insurance, collect payments, and ensure financial eligibility including Medicare requirements. You’ll provide general information to patients, families and physician offices.

The role emphasizes accurate data handling, collaboration with care teams, and adherence to policies while supporting leadership in decision making.