Patient Access Specialist I — EPIC & MyChart Pro

University Hospitals

Elyria (OH)

On-site

USD 36,000 - 42,000

Full time

2 days ago

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Job summary

University Hospitals in Elyria, OH is seeking a Patient Access Representative I to warmly greet patients, check in and out, and collect demographics and insurance information to support care teams. In this front-line role you will use EPIC and MyChart, manage scheduling, payments, and forms, and collaborate with physicians to ensure accurate records and a smooth patient experience.

This position requires strong communication, attention to detail, and the ability to multitask in a fast-paced

Qualifications

High school diploma or GED required.
Associate degree or progress toward degree preferred.
Medical terminology knowledge preferred.
1+ years of customer service, healthcare preferred.

Responsibilities

Welcome and check patients in and out for visits.
Answer phone calls and assist with scheduling and next steps in care.
Assist patients with enrolling in and using MyChart.
Accurately enter, review, and update patient demographics, insurance, and financial information.
Communicate important details with physicians and clinical care teams to support coordinated care.
Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances.
Work in EPIC, including workqueues, worklists, in‑basket messaging, and document scanning.
Schedule referrals and follow‑up appointments.
Help patients complete required forms and paperwork.