Patient Access & Scheduling Coordinator

University Hospitals; Brunswick (OH); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

University Hospitals in Ohio is seeking a Patient Access Representative to be the first point of contact for patients and families. You will verify demographics, insurance, and payment information, register patients for visits, and guide them through MyChart.

The role emphasizes excellent patient service, coordination with the care team, EPIC workflow, scheduling, and handling inquiries. The position supports revenue cycle and patient experience, and may require off-site coverage or

Responsabilités

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments
• Assists patients with enrolling and utilizing MyChart
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
• Assist with completion of various types of paperwork and forms
• Effectively work EPIC workques, worklist and inbasket messages
• Schedules referrals and follow-up visits
• Accurate and timely scanning of documents into EPIC
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
• Actively participates in UH emergency preparedness
• Maintains a clean and organized work area
• Will be cross-trained to perform other duties as assigned
• May be scheduled to work at off-sites
• Performs other duties as assigned
• Complies with all policies and standards

Description du poste

University Hospitals in Ohio is seeking a Patient Access Representative to be the first point of contact for patients and families. You will verify demographics, insurance, and payment information, register patients for visits, and guide them through MyChart.

The role emphasizes excellent patient service, coordination with the care team, EPIC workflow, scheduling, and handling inquiries. The position supports revenue cycle and patient experience, and may require off-site coverage or