Patient Access Specialist - Smooth Check-Ins & Care

University Hospitals; Ohio; On-site; USD 36,000 - 48,000; Full time

Job summary

University Hospitals is hiring a Patient Access Representative in Ohio to serve as the first contact for patients and families. You will verify demographics, insurance details, and payments, assist with MyChart, and coordinate with care teams to keep appointments on schedule.

The role involves checking in/out, answering inquiries, navigating EPIC work queues, and processing payments, with cross-training for other duties as assigned and potential off-site scheduling.

Qualifications

• Customer-service oriented role providing front-line support to patients and families.
• Experience interacting with diverse populations in a healthcare setting preferred.
• Ability to navigate electronic health records and scheduling tools.

Responsibilities

• Check patients in/out and verify demographic, insurance, and payment information.
• Answer phone, handle inquiries, and schedule appointments.
• Assist patients with MyChart enrollment and usage.
• Enter and validate patient data to ensure accurate registration.
• Coordinate with care team and contact insurers as needed.
• Process payments for copays, coinsurance, and balances.
• Complete forms and manage EPIC work queues and inbasket messages.
• Schedule referrals and follow-up visits; ensure documents are scanned into EPIC.

Skills

Customer service

Phone etiquette

Interpersonal skills

Attention to detail

Tools

EPIC

Scheduling software

Job description

University Hospitals is hiring a Patient Access Representative in Ohio to serve as the first contact for patients and families. You will verify demographics, insurance details, and payments, assist with MyChart, and coordinate with care teams to keep appointments on schedule.

The role involves checking in/out, answering inquiries, navigating EPIC work queues, and processing payments, with cross-training for other duties as assigned and potential off-site scheduling.