Patient Access & Registration Specialist

University Hospitals; Fairlawn (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

University Hospitals in Ohio seeks a Patient Access Representative for the Copley Medical Group to serve as the first point of contact for patients and families. You will verify demographics, insurance details and assist with scheduling and MyChart enrollment, ensuring a smooth registration process.

In this on-site role, you will handle EPIC work queues, collect copays and payments, coordinate referrals, and support the care team to improve patient experience and appointment flow across UH

Responsibilities

• Checking patients in and/or out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration.
• Communicating information and important details to other medical care team.
• May contact insurance companies regarding coverage, preapprovals, billing and other issues.
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC

Job description

University Hospitals in Ohio seeks a Patient Access Representative for the Copley Medical Group to serve as the first point of contact for patients and families. You will verify demographics, insurance details and assist with scheduling and MyChart enrollment, ensuring a smooth registration process.

In this on-site role, you will handle EPIC work queues, collect copays and payments, coordinate referrals, and support the care team to improve patient experience and appointment flow across UH